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Product & Designs
Are Koa Living products designed in-house?
Yes, all Koa Living products are designed in-house by our dedicated design studio. We take pride in creating every piece ourselves, from concept to final detail, ensuring each product reflects our unique aesthetic and quality standards.
Can I request custom-made furniture or decor?
Yes, we offer customisation options for size and material on request.
If you're looking to tailor a piece to better fit your space or style, feel free to reach out to us at support@koa.living
What materials do you use in your products?
We work with a wide range of high-quality materials, including natural stones, marble, semi-precious stones, wood, and metal. Each piece is crafted with care to highlight the unique character and texture of these materials.
Are your products suitable for both residential and commercial spaces?
Yes, our products are designed to suit both residential and commercial spaces. Their modern design and durable construction make them a perfect fit for homes, hotels, offices, and more.
Sustainability & Craftsmanship
How does Koa Living promote sustainability?
At Koa Living, we take a mindful approach to materials and production. We prioritise natural, long-lasting materials and work with skilled artisans to reduce waste and create pieces that are made to last, not just to trend.
Are your products handcrafted?
Yes, many of our products are handcrafted by skilled artisans. We take pride in the craftsmanship that goes into each piece, ensuring quality and attention to detail in every design.
Where are your products manufactured?
Our products are manufactured in our own in-house facility, which allows us to maintain strict quality control and ensure the highest standards in every piece.
Orders & Shipping
How long will my order take to arrive?
Delivery times are listed on the product page of the item you're ordering. For made-to-order products, the lead time is typically 45 days to ensure quality craftsmanship and customization.
Do you offer free shipping?
No, we do not offer free shipping. Shipping costs are calculated at checkout based on your location to ensure safe and secure delivery. We take extra care in packaging and handling to make sure your items arrive in perfect condition.
Can I track my order?
Yes, you can track your order at any time under the "Orders" section in your account. Once your order has shipped, you'll receive tracking information, allowing you to monitor its progress until it arrives at your doorstep.
Returns & Customer Support
What is your return policy?
Your purchase is eligible for return or replacement only under the following conditions:
Incorrect Product Delivered: If the item received does not match the product description on our website or if a different product was delivered by mistake.
Damaged or Defective Product: If the product has a manufacturing defect or arrives damaged. In such cases, a return request must be initiated within 48 hours of delivery.
Original Packaging Required: The product must be returned in its original packaging, including all tags, accessories, and documentation.
What if my item arrives damaged?
If the packaging of your product is damaged upon delivery, please inspect the product for any damage and keep all original packaging materials. Contact customer care with your order details and photos. You may be eligible for options such as returning the product, receiving a replacement or a refund, or receiving a partial discount.
B2B Collaborations
Can I become a reseller for Koa Living?
We welcome partnership inquiries from retailers interested in offering Koa Living products. To explore this opportunity, please contact us at contact@koaliving.com. To facilitate a more direct conversation, please include your phone number in your email. Our team will reach out to discuss how we can work together to create a mutually beneficial partnership.
We look forward to connecting with you.
Do you work on large-scale projects?
Yes, we specialize in managing and executing large-scale projects across various industries. Our experienced team ensures timely delivery and adherence to quality standards. For more information, please contact us at contact@koaliving.com. To facilitate a more direct conversation, please include your phone number in your email. Our team will reach out to discuss how we can work together to create a mutually beneficial partnership.
We look forward to connecting with you.
How can I start a B2B collaboration?
To initiate a B2B partnership with Koa Living, please contact us at contact@koaliving.com. In your message, kindly provide details about your business and how you envision our products aligning with your offerings. This information will help us understand your requirements and explore potential collaboration opportunities.
To facilitate a more direct conversation, please include your phone number in your email. Our team will reach out to discuss how we can work together to create a mutually beneficial partnership.
We look forward to connecting with you.