We deliver thoughtful craftsmanship to your doorstep, across India and around the globe.

Shipping Regions

We ship both domestically (India) and internationally, including to:

• North America
  

• Europe
  

• Middle East
  

• Asia-Pacific
  
  

If you face issues while ordering from your location, please email support@koa.living, and we’ll assist you personally.

Delivery Timelines

Domestic Orders (India):

• Standard items: 7–10 business days
  

• Made-to-order or custom pieces: Up to 45 days (Dispatch timelines vary by product)
  
  

International Orders:

• Shipping method and timelines are shared during checkout
  

• Order will be dispatched only after shipping charges are confirmed and paid
  

• Custom duties or taxes (if any) are to be borne by the customer
  
  

Free Shipping

India:

• We offer free shipping on all domestic orders
  

• In case of remote or special delivery zones, applicable extra charges will be communicated prior to dispatch
  
  

International:

• Shipping charges are calculated based on location and delivery method
  

• Charges must be cleared before dispatch
  
  

Courier Partners & Tracking

• All orders are shipped via Shiprocket and its trusted network of delivery partners
  

• Once dispatched, you’ll receive a tracking number via email/SMS
  

• Track your order in real-time using our tracking portal
  
  

Order Issues (Delay, Damage, Loss)

If your order is delayed, lost, or arrives damaged:

1. Contact us at support@koa.living
   

2. In case of damage, share an unboxing video within 24 hours to help us resolve the issue quickly
   
   

Expedited Shipping

Products marked ‘Ready to Ship’ or ‘Only Few Left’ are eligible for faster dispatch.
Express delivery options may be available at checkout depending on your location.